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Return Policy

At Southern Clinical Skincare, we stand behind every product we sell. If you are not completely satisfied with your purchase, we offer a refund (including tax, when applicable) for products returned within 30 days after your purchase date for orders placed directly at www.SouthernClinicalSkincare.com. Items purchased in a skincare professional's office or spa must be returned to their original point of purchase.

Please note that shipping and handling fees are non-refundable. At this time, we do not offer exchanges.

You are responsible for shipping costs and the safe return of merchandise to Southern Clinical Skincare. You can select the carrier that works best for you.

Most returns are processed within 10 business days of receipt. You will receive an email confirmation once your return has been processed.

How to Request a Return:

A. If you have a Southern Clinical Skincare Account:

  1. Simply sign into your online account from the person icon in the upper right corner on the home page of the website.
  2. Under the "Orders" header, find the order that contains the item you wish to return.
  3. Click the link "Return Items?" and complete the easy return process.

B. If you do NOT have a Southern Clinical Skincare Account:

  1. Please call our Client Services unit at 334-649-3200 to request a Return Merchandise Authorization (RMA) number. NOTE: RETURNS WITHOUT A RMA NUMBER WILL NOT BE ACCEPTED OR PROCESSED.
  2. Securely package the product in a shipping appropriate box and address the box with the RMA # as follows:

RMA # ____________________

Southern Clinical Skincare Returns
22557 Longview Ave
Florala, AL 36442

Return Time Frames:

  • 0 - 30 days from purchase date: Returns must be processed as above and postmarked by the 30th day from purchase date.
  • 31+ days from purchase date: Returns processed or postmarked 31+ days from purchase date will not be accepted.

Additional Information:

  1. Products can be used but we do not accept empty containers.
  2. We reserve the right, in our sole discretion, to reject returns or charge for the product and shipping & handling costs in cases that do not meet our return requirements or that otherwise indicate abuse of the return policy or violation of our Terms and Conditions. 
  3. Items purchased in a skincare professional's office or spa must be returned to their original point of purchase.
  4. Refunds will be made to the original payment method or as a store credit if original payment method is expired or no longer valid.
  5. If your order is lost, incorrect, or damaged, we can assist within 30 days from the date of purchase. Promptly contact our Client Services Team for resolution at 334-649-3200 or email at: Contact@SouthernClinicalSkincare.com
  6. Promotion codes are considered a discount, and the value will not be refunded when your return is processed.
  7. We cannot issue a refund for any gift with purchase or perquisite redemptions. You do not need to return free gifts with purchase along with your returning product(s).
  8. We can only accept returns for orders placed directly at the www.SouthernClinicalSkincare.com website.
  9. If you received your product as a gift, it is eligible for store credit. Please contact Client Services at 334-649-3200 to obtain and confirm the original order details.
  10. If you return a product from a qualifying order, the points earned from the original purchase of the returned product(s) will be deducted from your total point balance.

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